I'm giving public kudos to the manufacturer of an increasing number of our faucets: Aquasource (http://www.aquasourcefaucet.org/). Because of idiosyncrasies in our home, we've had to make two repairs to a faucet we bought three years ago. All it takes is a call to their customer service department, and a new part is on the way, at no cost to us.
Better yet, I describe the problem ("The handle on the faucet is getting harder to turn, and water has been dripping underneath the sink when the cold water is on") and customer service identifies the problem and sends the part ("You need a new ceramic three-way valve. We'll send you one. What's your address?).
When the part arrives, I call the same number and have patient, knowledgeable tech support to help me through the repair process (still at no charge). For a reasonable cost, the faucets are reliable and good-looking. We get them at Lowe's.
Now I'm eyeing the upstairs bathroom hardware and wondering how long before I'll have it in the budget to change those . . .
~ emrys
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